The Electrolux washer error code E21 indicates a problem with the water pump or drain system. This error code usually appears when the washer is unable to drain the water properly or detects an issue with the pump. Here’s a troubleshooting guide to help you resolve the issue:
- Check the Drain Hose:
- Inspect the drain hose connected to your washer for any kinks, clogs, or blockages. Ensure that the hose is not bent or crushed, as this can restrict water flow.
- Straighten or replace the drain hose if necessary. Make sure it is securely connected to the washer and the drain pipe or standpipe.
- Clean the Drain Pump Filter:
- Electrolux washers have a drain pump filter that collects small objects and debris to prevent them from entering the pump. Clogged or dirty filters can cause drainage issues.
- Locate the drain pump filter, which is typically found at the front bottom of the washer or behind a small access panel. Refer to your washer’s user manual for the exact location.
- Remove the filter and clean it thoroughly. You may find coins, lint, or other debris inside.
- Reinstall the filter securely after cleaning.
- Inspect the Pump:
- If cleaning the drain hose and filter does not resolve the issue, the problem might be with the drain pump itself.
- Check the pump for any visible damage, such as cracks or broken parts.
- If the pump appears damaged or faulty, it may need to be replaced. Contact a qualified technician or Electrolux customer support for assistance with pump replacement.
- Verify Water Level:
- Sometimes, an incorrect water level setting or a malfunctioning water level sensor can trigger the E21 error code.
- Ensure that the water level setting on your washer is appropriate for the load size.
- Check the water level sensor for any signs of damage or obstruction. Clean or replace the sensor if necessary.
- Reset the Washer:
- In some cases, a simple reset can help resolve the error code.
- Unplug the washer from the power outlet for a few minutes, then plug it back in and restart the washing cycle.
- Inspect the Washer for Blockages:
- Check the washer drum and other internal components for any obstructions, such as tangled clothing or foreign objects.
- Remove any blockages and ensure that the drum can rotate freely.
- Contact Electrolux Support:
- If the above steps do not resolve the E21 error code, it is recommended to contact Electrolux customer support or a professional appliance technician for further assistance.
Remember to always refer to your specific Electrolux washer model’s user manual for detailed instructions and safety precautions when performing any maintenance or repairs.
